【Reservation Policy】

※Business booking: The booking rules are based on the contract

1. A 30% deposit by credit-card is required; your credit card will be charged after making your online reservation. 70% of the balance can be paid on-site at the hotel. If you and the hotel incur other transactions (extra nights, extra beds, meals, tips, phone bills... etc.), you must pay them directly at the hotel counter.

2. For your credit card transaction security, your online booking personal information need to match with the actual staying (check-in) Guest, please kindly provide valid ID upon arrival.

3. Guests must be 18 years of age or older to book a room. Guests under the age of 20 must be accompanied by an adult. If necessary, the hotel may require consumers to show their identity documents to prove it.

4. All online prices include tax and service charges.

5. Check-in: after 15:00pm｜Check-out: before 11:00pm

6. Once booking is successfully made, it will redirected to reservation confirmation page. If the website didn’t redirect to reservation confirmation page, you can go on our website → My Account→Manage Reservations to check your reservation status. If you have any trouble locating your reservation, please contact the hotel for further assistance.

【THSR Joint Program】

1. The Taiwan High Speed Rail(THSR) is a purchasing service. If you need to purchase a THSR joint program ticket, please complete it with the reservation at the same time. It is not possible to rebook it afterwards.

2. If you need to change or cancel your reservation when you made an THSR ticket and have already claimed your THSR ticket, please kindly refund your ticket at THSR station. If you missed the scheduled departure time or didn’t claimed your ticket at the station, full payment will be forfeit.

【Changes and Cancellations】

1. After the online reservation is confirmed, if you need to change the check-in/out date or cancel reservations, please cancel it directly online and book again. Telephone changes are not accepted.

2. After the online reservation is confirmed, if you need to cancel or change the date of stay for some reason, please notify the hotel as soon as possible so that you can extend or cancel your reservation.

3. If hotel’s located area has factor caused by force majeure (Ex. Traffic disrupted due to earthquake or the Central Weather Bureau have issued land warning) on your original staying period. Please contact our reservation center three days before check-in (not including check-in date).

4. If the contract cannot be performed owing to a circumstance to which neither of the parties is imputed, the full amount of deposit shall be returned.

The website provides a safe environment for transactions. we respect and protect every user’s individual privacy. the following paragraphs are about how we collect, use and protect the personal information you provide us.

1. Personal information collection policy

To verify your transactions on this site and to facilitate access to the website, we will request personal information such as user ID (account number), password, name, ID number, contact phone number, fax number, email account, contact address, etc.

2. Use of personal information collected from this site

The information you provide to this site will only be used in related transactions or promotional activities, such as sending e-papers or DMs.

3. Sharing personal information with third-party

1. Without obtaining your consent, the personal information collected from the site will not be provided to any other institution or individual, or used for any purpose other than described above.
2. In the event the website is required to share the user information with a service provider or a third party to provide other services or privileges (introducing promotions or special offers with other suppliers), a full explanation will be provided in the campaign and you may choose whether to accept such service or special offer.

4. Cookies policy

A cookie is a message given to a web browser to identify users’ preferences. You may change your browser’s acceptance level to cookies. If you use IE, go to your browser’s “Internet options” then select the “Privacy” tab. If you use Netscape, go to “Preferences” then click on “Advanced”. There are three levels for you to choose: accepting all cookies, receiving notification when cookies are set, denying all cookies. If you choose to deny all cookies, you may not be able to use some personalized service, or take part in certain on-line promotions.

To improve user experience in entering personal information on the website and information accuracy, the information fields on the hotel’s website will save the information you enter by cookies. Under this policy, the hotel will set and read cookies from your browser.

5. Right to amend privacy protection provisions

The privacy protection provisions of the website will be amended from time to time in response to technology advancement, amendments in relevant legal requirements and changes in other environmental factors to ensure the users’ privacy is protected. Any amendments to the provisions will be posted on the website immediately following any adjustments made.

1. For your credit card transaction security, your online booking personal information need to match with the actual staying (check-in) Guest, please kindly provide valid ID upon arrival.

2. If you make a reservation via our website successfully mean that you agree to pay 30% of the total room price as the deposit for the guaranteed reservation. The credit card you use on the website will be charged immediately by the credit card account you provided.

3. Cancellation policy:

★ Cancellation fees applies according to Ministry of Transportation and Communication’s announcement for Hospitality Booking Standard Contracts made on July 21st, 2015. Hotel reserves the right to forfeit full amount of deposit.

• Cancellation on date of arrival, 100% of the deposit will be charged.

• Cancellation prior to 1 day of arrival, 80% of the deposit will be charged.

• Cancellation prior to 2-3 days of arrival, 70% of the deposit will be charged.

• Cancellation prior to 4-6 days of arrival, 60% of the deposit will be charged.

• Cancellation prior to 7-9 days of arrival, 50% of the deposit will be charged.

• Cancellation prior to 10-13 days of arrival, 30% of the deposit will be charged.

• Cancellation prior to 14 days of arrival, full deposit will be refunded.

★ Due to bank holiday and process time, refunds usually needs 7-14 working days to process the amount back to your account.

4. The price published on this website may be different from the daily promotion price. The price you see on the website during the ordering process is the order reference price. Only the price at the payment stage during the ordering process is the actual selling price. Please check it before confirming the payment.

5. If your credit card has passed 3-Domain Secure, please select One Time Password(OTP) and click to obtain the authentication code. Your issuing bank will send a text message to your mobile phone. After completing the filling, click Send to complete the reservation.